By: Patricia Panchak
When Quad Graphics, a printing and distribution company based in Sussex, Wisconsin, decided its first digital transformation project would be to streamline its invoicing process in a bid to speed the order-to-cash cycle, a lot of employees were skeptical. Fixing a back-office function didn’t seem important enough.
However, Quad Graphics had leveraged acquisitions to grow from a single location, founded in 1971, to become the 21,000-employee, 54-facility, $4.1-billion global company it is today. Each acquired company had come with its own unique cultures and processes—including myriad ways of invoicing.