North American Makeover team overcomes hurdle

As with most projects, unforeseen issues arise during project startup and our makeover was no exception. Determining the initial scope was the first hurdle we encountered. After reviewing the entire process, we decided to focus the scope onto a single high impact process step. By doing this we will be able to focus on a set of Critical Process Parameters (CPP's) that can indeed drive business improvement and success.

We have assembled a strong cross functional team with operations, finance and management (for oversight) and this is a key to project success. Our makeover mission is to ensure that operators know the impact of CPP’s on the process and more importantly that management has the tools to tie the right CPP’s to financial results.

Next up is an example of cross functional analysis and how it can help the business as a whole.